Terms & Conditions

Your Windscreen Repair Terms & Conditions

Please read these carefully. Before we can carry out any work on your vehicle with you will be asked to sign to confirm that you have read and agree to these terms and Conditions.
1. Definitions
1.1 we/us/our means Herts Windscreen Repair Company
1.2 you /your/yourself means the person or business set out on the customer work sheet.
1.3 Service means the automotive glass repair or associated services requested by you to be provided by us as set out on the customer work sheet .
2. Nature of the terms
2.1 you acknowledge that the services will be provided to you on these terms and the price referred to on the customer work sheet and that these terms shall govern the agreement between you and us for the provision of the service to the exclusion of all other terms.
3. The services
3. 1 We shall provide the services in a timely and professional manner and you agree where appropriate to promptly provide us such assistance as we may reasonably request to assist us in the provision of the services .
If you fail to do so or provide us with inaccurate or incomplete information, we cannot be held liable for any delay, cost or other consequence that may arise.
4. Payment
4.1 In return for the provision of the services you agree to pay us as specified on the customer work sheet. Where a credit account is in place and no price is shown you agree to pay us for the products and services listed on the customer work sheet at the prices agreed and account setup. Payments should be made by cash .cheque or credit /debit card immediately upon provision of the services unless we have agreed to credit facilities, in which case payments upon receipt by us . We reserve the right to charge an administration fee should payment fail to be made resulting in a court summons, such fee to be in addition to legal costs and interest
5. Risk/ Title
5.1 Automotive glass repairs are carried out by us at your own risk and in the event of a repair cracking or spreading during the repair you will not hold us liable for any compensation having deemed that we have attempted to repair an already damaged windscreen.
5.2 In the event of a repair spreading or failing, you are to call Herts Windscreen Repair Company and we will arrange for an operator to attempt to re-repair the failed repair.
5.3 In the event that you replace the windscreen without first giving us the opportunity to re-repair the damage you waiver all claims or liability against Herts Windscreen Repair Company, its employees or operators.
6. Liability
6.1 We shall not be liable for any loss or damage which you may suffer as result of relying upon our advice or recommendations unless we have materially breached these Terms or acted with gross negligence in providing such advice / recommendations in which case our liability shall be limited to the value of the services . In no event shall we be liable for indirect or consequential loss or damage, including loss of profits, caused by any such breach of contract or negligence.
6.2 Our maximum liability will be to refund the payment for repair to the insurance company even if you have prepaid for the repair or to yourself in the event of you having paid for the repair as a non insurance paid repair.
7. Warranty
7. 1 We guarantee workmanship and that our repairs carry a one year warranty upon successful completion of the repair. This covers failure of our repairs for any reason other than further impact
7.2 To Make a claim under 7.1 above please call 07890 460401 to enable us to rectify our services. We will not be liable for cost of third parties rectifying our services.
8. Miscellaneous
8.1 These Terms are governed by and construed in accordance with the laws of England and Wales and you agree to the jurisdiction of the English and Welsh courts.
8.2 These Terms, together with the customer work sheet, contain the entire agreement between you and us in relation to the services and cannot be modified unless both you and we agree in writing to such modification.
8.3 You Acknowledge that in entering these Terms you do not do so on the basis of or rely upon any representation, warranty or other provision except as provided herein. All conditions warranties and other terms implied by are excluded to the fullest extent permitted by law nothing in these Terms shall exclude liability for fraud.
8.4 If any of the Terms or part tliereof shall be void for whatever reason, the offending words shall be deemed deleted and the remaining provisions shall continue in full force and effect. 8.5 Nothing in These Terms shall create any right of benefit for any third party under the contract (Rights of Third Parties) act 1999.
9. Guarantee
9.1 We guarantee, where you the customer have paid for the repair/s, that your Insurance company will reimburse you subject to the terms of your insurance policy. If your insurance company then refuses to reimburse you in writing, after they have received the completed invoice from you. Then Herts Windscreen Repair will reimburse you, once we have received a copy of the letter refusing to reimburse from your insurance company.